Privacy & cookie policy

1. ITEMZ

Via from website itemz.be ITEMZ processes personal data. We believe that careful handling of personal data is of great importance. Personal data is therefore carefully processed and secured by us.

In our processing, we adhere to the requirements of privacy legislation, including in particular the General Data Protection Regulation. This means, among other things, that we:

  • clearly state the purposes for which we process personal data. We do this through this privacy statement;
  • limit the collection of personal data to the personal data necessary for the identified purposes;
  • first ask you for your explicit consent to process your personal data in cases where your consent is required;
  • take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
  • respect your rights, including the right to access, correct or delete your personal data.

The controller responsible for data processing is:

ITEMZ
Europark 1007, 3530 Houthalen-Helchteren, Belgium
VAT: 0642.548.982

In this privacy statement we explain which personal data we collect and use and for what purpose. We advise you to read this statement carefully.

This privacy statement was last modified on 25-07-2024

2. Use of personal data

When using our website, you leave certain data with us. This may be personal data. Personal data is collected by us via various channels. For example, you can order items via our website, in which case we ask you to provide us with some personal data to complete the order.

In addition, you can create an account on our website to gain insight into your orders and keep track of wish lists. Also when surfing our website on different devices such as a computer, smartphone, or tablet, personal data is collected by, among other things, placing cookies (see further under title 4).

You can also contact us with questions and/or complaints by post, e-mail or telephone. In that case, we will contact you to handle the question or complaint.

In addition, we may collect data from you through competitions and other promotions in which you have participated, or when you have participated in market or customer research.

Finally, data can also be collected via social media channels (such as Facebook, Instagram and Pinterest), for example when you contact us to ask questions. In that case, we only use your account name so that we can respond to your message.

In order to register an order, we need the following information from you:

  • First and last name
  • Email address
  • Address
  • Payment details
  • Language

In addition, when you use our website, we may also process the following data from you (partly depending on the data you enter yourself):

  • Gender
  • Date of Birth
  • Phone number
  • Technical data of the equipment you use (for example your smartphone/laptop/tablet), such as IP address, MAC address and the software used
  • IP address
  • Purchase history

The above data is used for the following purposes:

I. Because it is necessary to perform the agreement between us:

The following processing is necessary for the execution of an order:

  • In order to process your order correctly, we use your personal data.
  • In order to correctly process the payment of your order, we use your payment details.
  • To ensure smooth communication about your order and/or other questions, we use your contact details.

II. On the basis of a legal obligation

In certain circumstances, ITEMZ is legally obliged to process certain data, e.g. in relation to the preparation and storage of invoices.

  • In order to comply with our legal obligation, ITEMZ stores your order history including payment details within the statutory period.

III. On the basis of our own legitimate interest as a company

Certain use of your personal data by ITEMZ International is part of our legitimate interest to improve those services. In this context, we process your personal data for the following purposes:

  • To keep you informed about advertisements regarding ITEMZ's own similar products and Services, or for example to let you know when you need to take action to keep your account active.
  • We may process your data in the context of participation in competitions and other promotions, so that we can contact you when you have won something or possibly to improve our services.
  • General communication regarding questions & complaints.
  • We use your contact details to answer questions or handle complaints via social media, email, post or telephone.
  • For the purposes of fraud prevention, we use your IP address, address details and payment details if there is a legitimate interest.

IV. Only with your express consent

We may offer you personalized advertisements and content, through profiling (the customer profile that we create of you based on your interests), on the ITEMZ website and on external digital media channels (e.g. Meta, Facebook, Instagram, Google

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